Effective 8 October 2026 · Version 2026-10-08
Who this policy covers
HolaRide is an intercity carpooling platform for adults aged 18 and over. This policy covers its mobile application, PWA and website. HolaRide is the service responsible for the processing described here. Contact us using the details below.
Information we process
Account information includes your name, phone number, email and verification status. We process profile photos, biography, interests, travel preferences and reviews; identity documents, driver licences, vehicle details and photos; trips, bookings and commission history; chat messages, reports and supporting moderation evidence. Emergency contacts are the details you enter, rather than an import of your phone address book. Payment information includes the payer number, amount, transaction reference and provider status. We do not ask for your Mobile Money PIN. Our infrastructure providers may process connection, device and diagnostic logs.
How we use information
We use this information to verify accounts and drivers, publish trips, match travellers, manage bookings, exchange trip messages, calculate and collect commissions, provide support, respond to safety reports, and prevent fraud and abuse. Only add documents and contact details you are entitled to share.
Location and safety
With your permission, precise location is used for live trip sharing, maps and SOS. When you enable trip sharing on Android, a visible foreground service can continue sharing during the active trip while the phone is locked or another app is open. Sharing stops when disabled, when the tracking screen is closed, or when the trip end is confirmed. Network delays or a force-stopped app can interrupt updates. PWA background tracking depends on the browser. Refusing location permission does not prevent browsing. SOS can include your location and emergency-contact details for the support team; it does not replace emergency services.
Visibility and service providers
Public trip and profile views can show your name, profile and vehicle photos, interests, reviews, route, departure time, price and available seats. Booking and chat information is shared with authorised trip participants; identity documents are for authorised verification staff, not public profiles. We use Supabase for data and storage, Vercel for API/web hosting, Mapbox for maps and directions, SMS/email providers such as EasySendSMS, Infobip and Resend, and Fapshi and mobile-money operators for payments. They receive information needed for their service, such as map coordinates, contact identifiers or transaction details. Processing may take place outside your country. Reports and archived evidence are restricted to authorised staff.
Account deletion and investigation archives
You can request account deletion from Profile in the app or website, or at hola-ride.com/legal/delete-account. Finish or cancel active trips and bookings first; contact support if you cannot access your account or complete those steps. Deletion disables access, signs you out and removes personal information from ordinary public and operational views. Anonymised trip and commission history remains, including outstanding amounts. Identifiable profile details, identity documents, emergency contacts and uploaded photos are kept in a restricted investigation archive for administrator review. The first review is due within 30 days. Continued retention requires a documented fraud, safety-investigation or applicable legal purpose and a next review date within 12 months. Authorised administrators remove the personal archive and private files when they are no longer necessary; access, decisions and removal are logged. Review dates do not automatically erase evidence, and there is no fixed automatic expiry. Relevant moderation evidence may be retained separately for justified investigations. Contact us to request a review of retained information. Deleting the active account does not promise immediate erasure of every identifiable record.
Your choices and protection
You can edit your profile, manage emergency contacts, stop location sharing, report content and manage blocked users. Contact us to request access, correction, deletion or review of retained information. We verify ownership before acting and explain any information that must remain for an investigation or obligation. Access to private data is limited to authorised purposes; never share OTPs or payment PINs. No network or storage system is risk-free.
Children and updates
HolaRide is intended for adults aged 18 and over. Do not register if you are under 18. Contact us if a child’s information was submitted. The effective date and version identify the policy currently displayed. Check this page for updates and contact us with questions.
For privacy, deletion requests, moderation questions or appeals, contact HolaRide at [email protected]. Include your registered phone number or email so we can verify ownership. Never send your OTP or Mobile Money PIN.
[email protected]