Effective 8 October 2026 · Version 2026-10-08
Eligibility and accounts
HolaRide is for adults aged 18 and over. Provide accurate information, use an account you control, and keep OTPs private. You are responsible for actions taken through your account. Drivers must provide the required documents and vehicle information and receive approval before publishing trips.
What HolaRide provides
HolaRide helps drivers and passengers arrange intercity carpooling. Trips are provided by independent drivers. Confirm the route, pickup and drop-off points, departure time, vehicle, seats and price before booking. A verification label or review is not a guarantee of safety, insurance or trip performance.
Safe and lawful travel
Drivers must hold the licences and authorisations required for their trip, use a safe vehicle, respect seat limits and traffic rules, and give accurate trip details. Passengers must arrive at the agreed point, respect the driver and other travellers, and follow lawful safety instructions. Do not use the service for unlawful activity.
Content and community rules
Do not publish harassment, threats, hateful or discriminatory content, sexual exploitation, illegal material, fraud, spam, impersonation or another person’s confidential information. Upload only photos, documents and other content you are entitled to share. Obtain permission before adding another person’s emergency-contact information. By submitting content you allow HolaRide to process and display it for the service and retain relevant evidence for moderation and investigations.
Bookings, fares and commissions
The app displays the seat price and booking details. Unless the booking explicitly states otherwise, the passenger pays the driver in cash as described on the trip. Driver commissions are calculated by the platform and shown in the wallet before payment. Check the amount and payer number before confirming a Mobile Money request. Only a payment verified by the provider settles the commission. Sandbox tests do not collect real money. Cancel bookings or trips through the available controls and contact support for disputes or any applicable refund; do not assume a failed request has been paid.
Reporting, blocking and moderation
Report inappropriate profiles, trips or messages using the safety controls. Reports are reviewed by authorised staff, who may restrict access or take other moderation action. Blocking filters chat messages and message notifications between the two users and prevents new bookings between a blocked passenger and driver. It does not cancel existing bookings, block phone calls outside HolaRide or remove other participants from a group chat. Contact support about existing-trip safety concerns and to appeal moderation decisions. For immediate danger, contact local emergency services; SOS does not guarantee immediate intervention.
Account deletion and retained obligations
You can delete your account from Profile or request deletion at hola-ride.com/legal/delete-account or by email after finishing or cancelling active trips and bookings. Contact support if you cannot sign in or complete those steps. Outstanding commissions are not cancelled. Public information is removed from normal views. Identifiable documents, photos, profile information and contacts remain in a restricted archive pending administrator review, and may be retained for documented investigations or applicable obligations. The privacy policy explains review, access and removal; review dates are not automatic evidence-expiry dates.
Availability and disputes
Service availability depends on networks, devices and third-party providers. Verify practical travel arrangements with the other participants. Contact HolaRide to report an issue or dispute and provide the relevant trip or transaction reference. These terms do not remove rights or obligations that applicable law cannot exclude.
Contact and changes
The effective date and version identify the terms currently displayed. Review updates before using the service. For support, privacy requests or moderation appeals, use the contact details below.
For privacy, deletion requests, moderation questions or appeals, contact HolaRide at [email protected]. Include your registered phone number or email so we can verify ownership. Never send your OTP or Mobile Money PIN.
[email protected]